Download the RouteThis Helps App
Simplified tech support in the palm of your hand.
WiFi Support Without the Wait
The RouteThis Helps App is a simple, self-serve WiFi support tool anyone can use. Download the app and scan for issues at the touch of a button. Get immediate tech support for simple issues that you can solve without speaking to a representative.
- Slow speeds
- Video buffering
- Low signal
- Device disconnections
Get Started with the RouteThis Helps App
Download the RouteThis Helps app for Android or iOS.
Open the app and tap “BEGIN.”
Enter the code TISD.
Stand within 5 steps of your router and tap “NETWORK SCAN.”
Let the network scan complete.
*Do not close the app while the scan is running.
Tap “IMPROVE NETWORK HEALTH” to see your results and follow the instructions given to troubleshoot your WiFi network.
Download the RouteThis Helps App Now
Still having problems?
Give us a call at 361-573-1102 and one of our friendly representatives will help you out.
Frequently Asked Questions
- Unplug the power to your router, wait fifteen seconds and plug it back in
- Unplug the power to your POE Injector, wait fifteen seconds and plug it back in
- Call technical support for next steps and recommended troubleshooting
- Refer to the guide that came with your product and check that all the cables are correctly plugged in.
- Call TISD to have your new router provisioned and set up on your account.
- You can also click on “Pay Bill” above to log into your account, click on “Equipment” at the top of the screen, and change the MAC address to your new router’s MAC address.
- Follow the provided guide in the box or contact your router’s manufacturer for assistance.
- If you still cannot get it to work, bring the unit and power supply to one of our stores for testing.
- This may signify an issue with your connection to the router: try to move the device closer to the router, as the signal you see is the signal to your local Wi-Fi connection, not a signal showing your connection to the Internet through our service
- Try rebooting the router, by unplugging the device from power and plugging it back in fifteen seconds later
- Call Technical Support for help
- Check whether your streaming apps are working on other devices to see if the issue is with the device or your service.
- Unplug your router, wait 15 seconds, and plug it back in.
- Unplug your POE Injector, wait 15 seconds, and plug it back in.
- Does the streaming service you’re using have any minimum requirements? Check your service package to make sure you have enough bandwidth in your plan.
- Check to see if there are any other devices or services that are actively using up the bandwidth available on your network.
- Try testing by connecting your router or our equipment via an actual cable. Bypassing other devices can give more detailed information on the status of the network.
- TISD does not support applications such as KODI or MediaViper for streaming. These applications traditionally are used for pirating copyrighted content and receive streams from unreliable sources.
- Restart the program, or app, you are using to send the email
- Make sure that you are connected to the Internet
- Call into Technical Support for next steps
- Restart the program or app you are using to send the email.
- Make sure that you are connected to the Internet.
- Call into Technical Support for next steps.
- Unplug your router from power and wait fifteen seconds, then plug it back in
- Unplug your POE Injector, wait fifteen seconds and plug it back in
- Check to see if there are any other devices or services that are actively using up the bandwidth available on your network
- Check to see if you have a good connection to your internal network or WI-FI
- Call Technical Support for next steps and recommended troubleshooting
- The Minimum Package is the Premium Residential Package
- We recommend the Elite Residential package, which has higher download speeds, and a Public IP is included.
- Gaming primarily relies on ping, but a higher download speed will also help with game downloads and updates.