We understand that you may have questions about the transition from TISD Internet to VTX1 Internet. Below are some frequently asked questions to help guide you through the change:
TISD Internet was acquired by VTX1 Internet a few years ago. While you may have already noticed a combined logo, this transition allows us to streamline our services and operations under one unified brand.
The transition process will begin immediately and is expected to be fully completed by the end of June 2025.
No, your service will remain uninterrupted. You will continue to receive the same reliable and high-quality service you’ve come to expect.
No, your current internet plan and pricing will remain the same. If there are any changes in the future, we will notify you well in advance.
No, your account details, login information, and billing details will remain the same. You will just notice the new VTX1 Internet branding on your bills and account portal.
No, you do not need to make any changes to your payment information. Payments will automatically transfer to VTX1 Internet without any disruption.
No, your current equipment will continue to work as usual. If any upgrades or changes are required in the future, we will contact you directly.
Yes, you will continue to receive support from the same local team you’ve always relied on. Our phone number and customer service hours will remain unchanged.
No, any existing email addresses associated with TISD Internet will remain active. We will notify you if any updates are required.
The most noticeable changes will be:
- New VTX1 Internet branding and logo on bills, emails, and the website.
- Updated customer communications reflecting the VTX1 Internet name.
- Potential future service upgrades and expanded coverage areas as part of VTX1 Internet’s ongoing commitment to better service.
For more information, visit https://tisd.net/ or contact our customer service team at 361-573-1102.
Thank you for being a valued customer. We’re excited to continue providing you with the same great service — now as VTX1 Internet