TISD Customer Support
Whether you have a technical issue, a question about billing, or you need help transferring your internet to a new house, we’re here for you.
Technical Support
Available 24 hours a day, 7 days a week, 365 days a year.
When your WiFi isn’t working right, our support staff is here to help you troubleshoot and get things back up and running as soon as possible, day or night, rain or shine. Contact us online or call Technical Support at (361) 573-1102 for assistance.
Diagnose WiFi Issues with TISD CommandIQ
The TISD CommandIQ app puts technical support for your WiFi at your fingertips whenever you need it with its easy to use, convenient Command Center right on your phone.
How to Fix Common WiFi Issues
- Unplug the power to your router, wait fifteen seconds and plug it back in
- Unplug the power to your POE Injector, wait fifteen seconds and plug it back in
- Call Technical Support at (361) 573-1102 for next steps and recommended troubleshooting
- Refer to the guide that came with your product and check that all the cables are correctly plugged in
- Call TISD to have your new router provisioned and set up on your account
- Alternatively, you can click on “Pay Bill” above to log into your account, click on “Equipment” at the top of the screen, and change the MAC address to
- your new router’s MAC address
- Follow the provided guide in the box, or contact your router’s manufacturer for assistance
- Bring it to our store for testing
- This may signify an issue with your connection to the router: try to move the device closer to the router, as the signal you see is the signal to your local Wi-Fi connection, not a signal showing your connection to the Internet through our service
- Try rebooting the router, by unplugging the device from power and plugging it back in fifteen seconds later
- Call Technical Support for help at (361) 573-1102
- Check whether streaming is working on other devices, to determine if the issue is with the service or the device
- Unplug your router, wait fifteen seconds and plug it back in
- Unplug your POE Injector, wait fifteen seconds and plug it back in
- Does the streaming service you’re using have any minimum requirements? You may not be on an appropriate package
- Check to see if there are any other devices or services that are actively using up the bandwidth available on your network
- Try testing by hard-wiring to your router or our equipment – bypassing other devices can give more detailed information on the status of the network
- TISD does not support applications such as KODI or MediaViper for streaming. These applications traditionally are used for pirating copyrighted content and receive streams from unreliable sources.
- Restart the program, or app, you are using to send the email
- Make sure that you are connected to the Internet
- Call into Technical Support for next steps
- Some devices and games require a Public IP Address in order to chat in-game, or to host games
- Call Technical Support for details on setting up a Public IP Address
- Unplug your router from power and wait fifteen seconds, then plug it back in
- Unplug your POE Injector, wait fifteen seconds and plug it back in
- Check to see if there are any other devices or services that are actively using up the bandwidth available on your network
- Check to see if you have a good connection to your internal network or WI-FI
- Call Technical Support for next steps and recommended troubleshooting
Moving to a New Home? No Problem!
Transfer your service and have your internet ready to go at your new home.
Just call us at 361-573-1102 or fill out the three-step form below to check for TISD service at your new home and schedule your installation for your move-in date for a seamless move-in process and no gap in your internet service!
Start Your Move
Moving FAQ
Even though you probably don’t move to a new home that often, we do this all the time. If your question is not listed, please call us and one of our representatives would be happy to talk to you about your move.
Call us at 361-573-1102 or fill out the form above to schedule your move.
If your current plan is offered in the new area, then you may keep your plan or shop for new offers.
When the customer informs us of the move, our technicians will come and pick up the equipment and then install it at the new location. There may be a small fee involved and an appointment will need to be scheduled.
There is a one time fee of $99.95 plus tax.
If our service is not available in your area, call 361-573-1102, and return your equipment before you move. We will walk you through that process step-by-step.
There may be some cases in which you are not be billed for any time gaps in service during your move. We handle these situations case by case.
Call us as soon as possible at 361-573-1102 with any changes and we will make adjustments with our technical team.
Pay Your Internet Bill Online
Log into your account to pay your bill online, or pay by mail or phone.
Billing Support FAQ
Even though you probably don’t move to a new home that often, we do this all the time. If your question is not listed, please call us and one of our representatives would be happy to talk to you about your move.
TISD’s customer care specialists are available Monday – Friday from 8:00am – 5:00pm. We can be reached by telephone at 361-573-1102 or by email at [email protected].
Yes, you can! Follow the TISD Online BillPay link and login. You can also press the ‘My Account’ button at the top of our website to access your account. If you currently have a TISD email address, please use your username and password in the fields. If you don’t, or if you’re having trouble logging in, please call the customer care department at 361-573-1102 to set up a username and password.
TISD billing is paperless and our primary method of delivery is email. if you aren’t receiving your bill via email, please let us know so we can help you set up your account.
Most monthly bills will go out on the 8th of the month and will be due on the 1st of the next month, every month. With that said, if you have any questions about your bill, please contact us by email at [email protected] or by phone at (361) 573-1102.
Please mail payments to:
TISD, Inc.
3001 North Cameron St.
Victoria, Texas 77901
Drop off payments may be made at our TISD office located at the address above, or 510 North Virginia in Port Lavaca.
Payment can also be made over the telephone with a Visa, MasterCard, or Discover credit or debit card.
EFT can be set-up to draft funds directly from a checking account. However, if your check or EFT is returned to us by your bank for any reason, there is a $30 fee that will be added to your account. This fee must be paid via cash, money order or credit card. If you would like to set-up EFT draft, please contact our customer care department.
While there are no additional charges for paying with a check, or using ACH auto-draft checking payments, we do charge a nominal fee of $1.95 for all credit card transactions. If you would like to set up ACH auto-draft payments, please speak with a customer care specialist today!
If at any time you need to update your account information, please contact our billing department either by email at [email protected] or by phone at 361-573-1102, option 1. For your protection, we require identification verification before changes are applied.
No, but keep in mind we do not prorate and we only cancel service at the end of a month.
Payment due date is noted on your invoice. We have a net 22 billing cycle.
Accounts more than 9 days past due will be charged a $20.00 late fee.
Accounts more than 19 days past due will be suspended. There would be a $30.00 reconnect fee. The entire balance must be paid in order to restore service.
We currently charge a $30 fee for returned checks or denied ACH payments.