BROADBAND INTERNET ACCESS DISCLOSURE This document provides information about the network practices, performance characteristics, and commercial terms applicable broadband Internet access services provided by VTX1 Internet High Speed Internet, Inc., directly and through its affiliate VTX Communications, LLC (collectively, “VTX1,”) to customers. The document is provided as required by the Federal Communications Commission’s Restoring Internet Freedom Rules. VTX1 Internet maintains an open Internet for its customers, and with this principle in mind, this document summarizes VTX1 Internet network management practices and the performance characteristics and commercial terms of the broadband Internet access services that VTX1 Internet offers to its customers. Nothing in this document changes your rights and obligations, or VTX1 Internet’s rights and obligations, under the terms of service associated with your applicable VTX1 Internet products and services, or VTX1 Internet’s Acceptable Use Policy or Privacy Policy. This document and the information contained in it are provided for informational purposes only and may be changed at any time, without notice. I. NETWORK MANAGEMENT PRACTICES. VTX1 Internet manages its network with the goal of delivering the best possible broadband Internet experience to all of its customers. High-speed bandwidth and network resources are not unlimited, and are particularly costly to deploy in the less densely populated rural areas that characterize much of VTX1 Internet’s service areas. The Internet service provided to customers by VTX1 Internet is obtained through contractual arrangements with major Internet access carriers providing wholesale Internet transport services to VTX1 Internet. As a result, many of VTX1 Internet’s network management practices and the performance characteristics described in this document may be directed, implemented and monitored by VTX1 Internet’s wholesale Internet transport carriers on behalf of VTX1 Internet and for the maintenance and protection of the carriers’ own respective networks. References in this document to VTX1 Internet’s actions and policies necessarily include the actions and policies of VTX1 Internet’s underlying carriers in connection with utilization of the carriers’ networks by VTX1 Internet and its customers. Accordingly, any reference to VTX1 Internet below may include the applicable Internet access used for the Non-BIAS for broadband Internet access. When these customers do utilize the special services, less bandwidth will be available for broadband Internet access service than when they are not using the Non-BIAS. III. COMMERCIAL TERMS. Price. The terms of service for VTX1 Internet’s Internet access services are set forth in the materials specific to that service and are also available at https://www.tisd.net/. VTX1 Internet offers various pricing options for its Internet access services depending upon location, bandwidth needs and other terms and conditions. Current customers can find pricing information concerning their service on their monthly bill or by contacting a customer service representative. Prospective customers can obtain pricing information for VTX1 Internet’s customer service representatives. Privacy. VTX1 Internet’s privacy policy applicable to its Internet access service is available here. Redress Options. If you have any questions about VTX1 Internet’s service or any questions or concerns regarding any of the information set forth above and wish to contact a customer service representative may do so through our website at TISD.NET or by calling our offices at 361-573-1102
