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What are your hours and how can I contact you?

TISD’s customer care specialists are available Monday – Friday from 8:00am – 5:00pm. We can be reached by telephone at 361-573-1102 or by email at [email protected].

Can I pay my bill online?

Yes, you can! Follow the TISD Online BillPay link, and login. You can also press the ‘My Account’ button at the top of our website to access. If you currently have a TISD email address, please use your username and password in the fields. Otherwise, please call the customer care department at 361-573-1102 to set up a username and password, or if you have any trouble logging in.

How will I receive my bill?

Our primary method of delivery is Email. TISD billing is paperless, if you aren’t receiving your bill via email, please let us know so we can help you set up your account.

When is my bill due?

Most monthly bills will go out on the 8th of the month and will be due on the 1st of the month, every month. With that said, if you have any questions about your bill, please contact us by email or phone at (361) 573-1102 or [email protected].

How can I pay my bill?

  • Please mail payments to:

TISD, Inc.
3001 North Cameron St
Victoria, Texas 77901

However, if your check or EFT is returned to us by your bank for any reason, there is a $30 fee that will be added to your account. This fee must be paid via cash, money order or credit card. If you would like to set-up EFT
draft, please contact our customer care department.

Is there any additional charge to make a payment over the phone, use auto pay or EFT?

While there are no additional charges for paying with a check, or using ACH auto-draft checking payments, we do charge a nominal fee of $1.95 for all credit card transactions. If you would like to setup ACH auto-draft payments, please speak with a customer care specialist today!

What if I need to change the email address where I receive my monthly invoices?

If at any time you need to update your account information, please contact our billing department either by email, [email protected] or by phone, at 361-573-1102, option 1. For your protection, we require identification verification before changes are applied.

Is there a fee for canceling my account?

No, but keep in mind we do not prorate and we only cancel service at the end of a month.

What is the payment and fee schedule?

  • Payment due date is noted on your invoice. We have a net 22 billing cycle.
  • Accounts more than 9 days past due will be charged a $20.00 late fee.
  • Accounts more than 19 days past due will be suspended. There would be a $30.00 reconnect fee. The entire balance must be paid in order to restore service.
  • We currently charge a $30 fee for returned checks or denied ACH payments.